Published: September 17, 2023
These Terms and Conditions ("Terms") are a binding agreement between you and Clusterly. They govern your access to and use of the Clusterly.ai website, as well as any associated media forms, channels, mobile websites, or mobile applications (collectively referred to as the "Service"). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms:
Your access to and use of the Service is conditioned upon your acceptance of these Terms. If you do not agree with any part of these terms, you are advised to refrain from using the Service. We reserve the right to amend or modify these Terms at any time, and it's your responsibility to review these Terms periodically.
2. Account and Membership:
- Age Requirement: You must be at least 18 years of age to use Clusterly. By using our Service, you represent and warrant that you meet this age requirement.
- Account Security: You are responsible for safeguarding your account credentials. Any activities under your account are your responsibility.
- Account Information: Ensure all registration details are accurate, current, and complete. Notify us promptly of any changes.
- Account Misuse: Automated or non-human means of accessing the Service, including bots or scripts, are strictly prohibited. Report any unauthorized use of your account immediately.
- Account Termination: We reserve the right to suspend, terminate, or restrict access to accounts that violate these Terms or any applicable laws.
3. User Content:
- Ownership: You retain all rights to the content you submit on the Service.
- Content Review: While we respect user privacy, we reserve the right to monitor and review submitted content for compliance with our policies.
- Permissions: By submitting content, you grant us a license to use, reproduce, and distribute your content for purposes consistent with the Service.
4. Billing and Payments:
- Fees: All fees or charges related to the Service are due as specified in our pricing terms.
- Pricing Changes: We may adjust our pricing at any time. Any changes will be communicated to users in advance.
- Additional Services: Some features or services may incur additional costs.
5. Refund Policy:
At Clusterly, we're committed to delivering value and satisfaction. For our lifetime access product priced at $99, we offer a two-tiered refund policy. Before our product goes live, users can request a refund at any point. Once the product is live, users have an additional 14 days to explore the features and functionalities. If during this period, you feel the product doesn't meet your expectations, you can request a refund. Our goal is to ensure you're confident in your investment, and we stand by the quality and potential of our offering.
For our monthly and yearly subscriptions, we do not offer refunds. However, you can cancel your subscription at any time.
6. Free Trial:
We offer a limited free trial with limited features. Users can upgrade to a paid subscription at any time to unlock additional features. The free trial is subject to these Terms. We reserve the right to modify or discontinue the free trial at any time without prior notice.
7. Fee Changes:
- Notification: Any modifications to the fees for the Service will be communicated with users with reasonable prior notice.
- Account Cancellation: Users can delete their account or cancel their subscription via account settings. Upon cancellation, access to certain features may be restricted.
- Feedback: If you have concerns or are unsatisfied with the Service, we encourage you to reach out to our support team.
9. Accuracy of Information:
- Commitment: We strive to provide accurate, up-to-date information on our Service. However, occasional errors or omissions may occur.
- Corrections: We reserve the right to correct any inaccuracies or omissions and to change or update information at any time without prior notice.
- Data Protection: We prioritize the safety of your data and perform regular backups to safeguard against data loss.
- Restoration: In the event of data loss, we will make every effort to restore data from the most recent backup.
11. Prohibited Uses:
- Usage Restrictions: Users are prohibited from using the Service for unlawful purposes, infringing on intellectual property rights, or engaging in harmful or malicious activities.
- Enforcement: We reserve the right to take appropriate action against users who violate these usage restrictions, including account suspension or legal action.
12. Disclaimer of Warranty:
- Service Provision: Clusterly provides the Service on an "as is" and "as available" basis. While we strive for excellence, we cannot guarantee uninterrupted service or that the Service will meet every user's specific needs.
13. Changes and Amendments:
- Updates: We may periodically update these Terms to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to review the Terms regularly to stay informed.
14. Acceptance of these Terms:
Your continued use of the Service signifies your acceptance of any changes to these Terms.
15. Governing Law and Jurisdiction:
- These Terms and Conditions and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Spain. You agree to submit to the exclusive jurisdiction of the courts of Spain to settle any dispute arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
16. Contacting Us:
For any queries, concerns, or feedback regarding these Terms or any other aspect of our Service, please contact us at [email protected].
This document was last updated on September 17, 2023.